Meadow Vale Foods Wrexham

Meadow Vale Foods Wrexham

As experts in added value poultry products, since 1989, there’s a good chance you’ve tasted one of Meadow Vale Foods delicious, added value chicken products at your local pub, restaurant or take-away.

Based in Wrexham and with offices across Europe and Thailand, their brands including Meadow Vale, Homestyle and Goodness Me! are trusted by chefs across the UK and Europe.

Meadowvale focus on delivering marketing leading products and service levels, and to do this they develop strong supply partnerships with likeminded businesses.

Meadowvale required a managed print service that offered both cost efficiency, excellent service levels and a transparent, hassle-free contract. Frustrated with unclear agreements and hidden charges from previous providers, Meadowvale Foods turned to Rawson Digital for a more honest and customer-focused approach, this would allow them to fully focus on business-critical tasks.

The Challenge

Before partnering with us at Rawson Digital, Meadowvale Foods struggled with unpredictable printing costs increasing year on year, unreliable technical support with slow response times and replenishment of toner, and inefficient print device management. A lack of transparency in their contract terms, led to them becoming frustrated with the service.

Our Solution

We visited Meadowvale Foods to conduct a full audit of their print requirements this allowed us to create a bespoke managed print service that addressed all their concerns. This service included the installation of 10 multifunction printers, capable of printing, scanning, and photocopying. As these devices are capable of multiple functions each department can save on space by reducing the amount of machines needed to carry out essential tasks. Additionally, they required a specialised proofing printer for their marketing department. This device is designed to ensure the accuracy and quality of their marketing materials before final production, allowing them to review and refine all documents before sending them to the printers, reducing errors and potential extra costs that come with having to do reprints. Along with the supply of devices our service includes proactive maintenance of every machine, this reduces the amount of downtime allowing employees to be more productive. Along with automated toner delivery and fast response times, we can usually be on-site in 4 hours or less with a dedicated customer service team just a phone call away.

The Outcome

Meadowvale Foods have been loyal customers of ours for just over 8 years. Over these years they have seen a reduction in overall print costs and an increase in uptime thanks to our proactive maintenance of each device as well as technical support staff being available over the phone or onsite within a few hours.

Customer Feedback

“Rawson Digital has completely transformed our approach to printing. Their transparent contract gave us confidence from day one, and their proactive support ensures our business runs smoothly. We now have full visibility of our costs and a reliable partner we can trust. I would recommend to any business that they speak with Vaughn and the Team about their print services.”
– Steve Wantling Group Managing Director, Meadow Vale Foods.